Shipping policy
Shipping Policy
Last updated: 31 July 2026
Thank you for shopping with D-Jewel Gallery. This Shipping Policy explains our order processing, dispatch timelines, shipping coverage, delivery estimates and other important information relating to the shipment of your orders.
Made-to-Order Jewellery
Every D-Jewel Gallery piece is handcrafted and made to order. We do not maintain bulk ready stock. Production begins only after your order has been successfully placed and payment has been received.
This approach allows us to prepare each piece with care while maintaining our quality standards.
Shipping Coverage
D-Jewel Gallery delivers orders across India, subject to courier serviceability at the destination PIN code.
Processing, Dispatch & Delivery
Orders are generally dispatched within 6–7 working days after successful order confirmation and payment.
Most orders are delivered across India within an overall timeline of 12–17 business days from the date of order confirmation, depending on the delivery location, courier serviceability and operational conditions.
Delivery timelines may vary due to:
- Delivery location
- Courier network availability
- Public holidays
- Festivals and promotional periods
- Weather conditions
- Remote or non-serviceable locations
- Operational or logistical delays beyond our reasonable control
- Business days exclude Sundays and public holidays.
All delivery timelines are estimates and should not be treated as guaranteed delivery dates. Tracking details will be shared once the order has been dispatched.
Shipping Charges
We offer Free Shipping across India on all orders as of now.
No separate handling or packaging charges are applied unless otherwise specified during checkout.
Payment
D-Jewel Gallery currently accepts prepaid orders only.
Cash on Delivery (COD) is not available.
Orders are processed only after successful payment through the payment methods available at checkout.
Order Confirmation
Your order is considered confirmed only after successful payment.
Order confirmation will be sent through the email address, mobile number or WhatsApp number provided during checkout.
If additional information is required to process your order, our team may contact you before dispatch.
Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS or WhatsApp.
Please allow up to 24 hours after dispatch for the tracking information to become active.
Delivery Information
To ensure successful delivery, customers must provide accurate and complete information, including:
- Recipient's full name
- Complete delivery address
- Correct PIN code
- Active mobile number
- Email address
- Landmark (where applicable)
D-Jewel Gallery shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated information provided by the customer.
Requests for address changes may be accommodated before dispatch wherever possible. Once an order has been processed or handed over to our delivery partner, address modifications may not be possible.
Non-Serviceable Locations
Delivery is subject to courier serviceability.
If a delivery address is found to be non-serviceable after an order is placed, D-Jewel Gallery may:
- Contact the customer for an alternative address;
- Arrange an alternative delivery solution where available;
- Temporarily place the order on hold; or
- Cancel the order and issue a refund to the original payment method.
Delivery Attempts
Our delivery partners may make multiple delivery attempts.
Customers are requested to ensure that:
- Their mobile number remains reachable;
- Someone is available to receive the package; and
- The delivery address is complete and accessible.
If delivery cannot be completed because the customer is unavailable, unreachable or has provided incorrect delivery details, the shipment may be returned to D-Jewel Gallery.
Return to Origin (RTO) & Re-Delivery
Orders may be returned to D-Jewel Gallery if:
- The delivery address is incomplete or incorrect;
- The customer remains unavailable after repeated delivery attempts;
- The customer cannot be contacted;
- The customer refuses delivery; or
- The delivery location becomes non-serviceable.
If a customer requests re-dispatch of an order returned to us, additional shipping charges may apply.
For prepaid orders returned due to incorrect customer information, refusal of delivery or unsuccessful delivery attempts, applicable shipping and Return-to-Origin (RTO) charges may be deducted from any approved refund, where permitted.
Split Shipments
Orders containing multiple products may occasionally be delivered in separate packages due to production schedules, packaging requirements or courier logistics.
Customers will not be charged any additional shipping fee solely because an order is dispatched in multiple shipments.
Delays
Dispatch or delivery may occasionally take longer than the estimated timelines due to circumstances beyond our reasonable control, including:
- Courier network delays
- Severe weather
- Public holidays
- Government restrictions
- Remote delivery locations
- High order volumes
- Festivals or promotional periods
If your order experiences an unusual delay, please contact our Customer Support team with your order number. We will coordinate with our delivery partner and provide the latest available update.
Lost Shipments
A shipment will be considered lost only after our delivery partner officially confirms the loss or completes its investigation.
Subject to the outcome of the investigation and product availability, D-Jewel Gallery may, at its sole discretion, offer:
- A replacement;
- Store credit; or
- A refund to the original payment method.
Damaged or Tampered Packages
Customers are encouraged to inspect the package before accepting delivery.
If the outer package appears opened, damaged or tampered with, customers should refuse delivery wherever possible.
If a damaged package is accepted, customers are strongly advised to record a continuous unboxing video before opening the parcel.
For damaged, defective or incorrect products, customers must contact D-Jewel Gallery within 48 hours of delivery and provide:
- Order number
- Photographs of the outer packaging
- Photographs of the product
- An unboxing video (where available)
- A brief description of the issue
Claims will be reviewed in accordance with our Return and Exchange Policy.
Order Cancellation
Cancellation requests may be accepted before production begins.
Once production has commenced or the order has been dispatched, cancellation requests cannot be guaranteed.
Made-to-order, customised, personalised or specially prepared products cannot be cancelled once production has begun.
International Shipping
At present, D-Jewel Gallery does not offer international shipping through its website.
We currently deliver orders within India only. If international shipping becomes available in the future, this Shipping Policy will be updated accordingly
Changes to This Shipping Policy
D-Jewel Gallery reserves the right to update this Shipping Policy at any time to reflect changes in business operations, courier partners, shipping charges, delivery timelines or legal requirements.
The Shipping Policy published on our website at the time an order is placed shall apply to that order.
Contact Us
For any shipping or delivery-related enquiries, please contact:
D-Jewel Gallery
Operated by Yello Digi LLP
City Centre Mall
DC Block, Sector I
Salt Lake
Kolkata, West Bengal – 700064
India