Last updated: 31 July 2026

At D-Jewel Gallery, every jewellery piece is carefully handcrafted, inspected, packed and dispatched with attention to quality.

D-Jewel Gallery is a brand operated by Yello Digi LLP.

As our products are made to order and include fashion, imitation and demi-fine jewellery, we currently do not offer returns, refunds or exchanges once an order has been processed and shipped, except in cases where a product is received damaged or defective due to a manufacturing or packing issue.

No Returns, Refunds or Exchanges

All sales made through D-Jewel Gallery are final.

We do not accept returns, refunds or exchanges for reasons including, but not limited to:

• Change of mind after purchase
• Incorrect product selection by the customer
• Preference changes relating to size, colour or design after delivery
• Minor colour differences caused by photography, lighting or screen settings
• Minor variations in finish, texture, stone placement, colour or craftsmanship that naturally occur in handcrafted, made-to-order jewellery
• Damage caused by improper handling, storage, water, perfume, sweat, chemicals, cosmetics or general wear and tear

Customers are requested to carefully review all product descriptions, specifications, images, dimensions and shipping information before placing an order.

Damaged or Defective Products

If your order is received in a damaged or defective condition due to a manufacturing or packing issue, please contact us within 48 hours of delivery.

To help us assess your request, please provide:

• Order number
• Clear photographs of the product
• Clear photographs of the outer packaging
• A continuous unboxing video (strongly recommended)
• A brief description of the issue

Each request will be reviewed on a case-by-case basis.

If the claim is approved, D-Jewel Gallery may, at its sole discretion and depending on product availability, offer one of the following:

• Replacement of the product
• Repair, where feasible
• Store credit
• Refund to the original payment method, where considered appropriate

Conditions for Review

To be eligible for review, the product must:

• Be reported within 48 hours of delivery;
• Remain unused and unaltered;
• Be returned (if requested) in its original packaging with all accessories, tags and packaging materials.

Claims may be rejected if:

• The product shows signs of use, misuse or accidental damage;
• Damage is caused by improper handling, storage or exposure to water, perfumes, chemicals or cosmetics;
• Normal wear and tear is evident;
• The required information or supporting evidence is not provided.

Order Cancellation

Cancellation requests are governed by our Shipping Policy and Terms & Conditions.

As every order is made to order, cancellation requests may not be accepted once production has commenced or the order has been dispatched.

Contact Us

For any questions regarding this Return & Exchange Policy or to report a damaged or defective product, please contact us:

D-Jewel Gallery
Operated by Yello Digi LLP
City Centre Mall
DC Block, Sector I
Salt Lake
Kolkata, West Bengal – 700064
India

Email: djewelgallery.stores@gmail.com

Customer Support Hours: Monday to Saturday, 9:00 AM – 5:00 PM (IST)