Products & Materials

What type of jewellery does D-Jewel Gallery sell?
D-Jewel Gallery offers fashion, imitation, and demi-fine jewellery for everyday wear, festive looks, occasions, and statement styling.

Are your products made with real gold, silver, or diamonds?
Unless clearly mentioned on the product page, our jewellery is not made with real gold, silver, platinum, diamonds, or precious gemstones. Terms like gold, silver, pearl, kundan, polki, emerald, or similar may refer to colour, plating, finish, style, or imitation stones.

Will the product colour look exactly like the photo?
We try to show every product as accurately as possible. However, slight colour differences may happen due to lighting, photography, editing, or screen settings.

Do you offer customization?
Customisation, if available for a product, will be mentioned on the product page. You can also contact us before placing an order for any custom request.

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Orders & Payments

How do I place an order?
Select the product, choose the available options, add it to cart, and complete checkout with your shipping and payment details.

What payment methods do you accept?
We accept online payment methods available at checkout, such as UPI, cards, net banking, and wallets, depending on the payment options enabled on our website.

Do you offer Cash on Delivery?
Currently, we accept only prepaid orders. If COD is introduced in the future, it will be shown at checkout.

Can I cancel my order after placing it?
Cancellation is possible only if the order has not been packed or shipped. Once the order is processed, packed, or dispatched, cancellation may not be accepted.

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Shipping & Delivery

Where do you ship?
We currently ship across India through courier partners.

How long does delivery take?
Ready-to-ship orders are usually processed within 1–2 business days. After dispatch, delivery usually takes 3–7 business days, depending on your location and courier serviceability.

How can I track my order?
Once your order is shipped, tracking details will be shared by email, SMS, or WhatsApp. Tracking updates may take up to 24 hours to become active.

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Returns & Exchanges

Do you accept returns or exchanges?
No. Due to hygiene and handling reasons, we currently do not offer returns, refunds, or exchanges once an order has been placed and shipped.

What if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with your order number, clear product photos, packaging photos, and an unboxing video if available. Our team will review the issue and assist accordingly.

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Jewellery Care

How should I care for my jewellery?
Keep your jewellery away from water, perfume, sweat, cosmetics, and chemicals. Wipe it gently with a soft dry cloth after use and store it separately in a dry pouch or box.

Can imitation jewellery fade or tarnish over time?
Yes, fashion and imitation jewellery may fade or tarnish over time depending on usage, storage, moisture, sweat, and exposure to chemicals. Proper care can help maintain its finish for longer.

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Contact

How can I contact D-Jewel Gallery?
For order, product, shipping, or support queries, contact us at:

Email: djewelgallery.stores@gmail.com